Last updated: 26-10-2026
These Terms and Conditions ("Terms") apply to the Prodigy Pathway program (the "Program") offered by Raising Superstars Enterprises Private Limited, a company incorporated under the Companies Act, 2013, with its registered office at LB001, Toy Park Module No. 2504, 4th Floor, SDF, Sector III, Salt Lake, North 24 Parganas, West Bengal 700098, India ("Raising Superstars", "we", "us" or "our").
By enrolling a child in the Program, booking a session or making any payment to us, you, the parent or legal guardian ("Parent" or "you"), confirm that you have read and agree to these Terms on your own behalf and on behalf of the child. If you do not agree to these Terms, please do not enrol or make payment.
1. The Program
1.1 What the Program is. Prodigy Pathway is a pre-school education program. Our trained early childhood educators ("Educators") teach the enrolled child (the "Child") one to one, in the Child's home, following our curriculum and lesson plans for the Child's level.
1.2 Your enrolment. The Child's level, the term, the number of sessions a week, the timetable and the fees are as confirmed by us when you enrol, by email, WhatsApp or invoice (the "Enrolment Confirmation"). Program details on our website may change from time to time; your Enrolment Confirmation governs your enrolment.
1.3 Education only. Educators teach the Program's learning activities. They do not provide child care, medical care or therapy, and will not carry, feed, bathe, change or dress the Child, put the Child to sleep, give medicine or massages, or do any household work. The Program does not include day care, babysitting or supervision of the Child.
1.4 No guaranteed outcomes. The Program is designed to support each child's learning and development, but every child is different. We do not guarantee any particular result or milestone.
1.5 Educators and substitution. We assign the Educator and aim to keep the same Educator for the Child, but we do not guarantee this. If an Educator is unavailable (for example through illness, leave or resignation), we may assign a suitably qualified substitute, which is not a breach of these Terms. If you reasonably object in writing within 7 days and we cannot offer an acceptable alternative within a further 7 days, your sole remedy is a pro-rata refund or credit for the sessions not yet taught.
1.6 One child per enrolment. Each enrolment is for one Child only. No other child (including siblings, cousins, friends or neighbours) may take part in a session unless separately enrolled. If this happens, the Educator may pause or end the session, and we may treat it as taught, without refund or make-up. Repeated breaches may lead to termination without refund. Twins at the same level may be enrolled together at the applicable sibling fee.
2. Your responsibilities
2.1 An adult in the room. You, or another responsible adult family member, must be in the same room as the Child and the Educator for the whole of every session, and remain responsible for the Child's care and safety (for example feeding, toileting and comforting the Child). This may not be passed to domestic staff, a minor or anyone who is not a responsible adult. If no responsible adult is present, the Educator will pause the session and may end it.
2.2 A safe learning space. Please provide a clean, dry, well-lit and safe area for each session, clear of hazards (such as sharp objects, breakables, exposed sockets and wires), with any learning materials we have provided ready to use. During sessions, please keep televisions and other screens in the room off, keep pets under control and away from the session, and make sure no one present smokes or is under the influence of alcohol or drugs.
2.3 Health. Please tell us of any allergy, health or developmental condition relevant to the Child's activities. If the Child is unwell, please reschedule the session.
2.4 Respect. Everyone in the home must treat the Educator with courtesy and respect. We have zero tolerance for any abuse, harassment or threatening behaviour towards our Educators.
2.5 Using materials. Please use the learning materials as shown by the Educator, for the Child's safety.
3. When an Educator may stop a session
An Educator may refuse to begin, or may end, a session if the Educator reasonably considers the conditions unsafe or inappropriate, including where no responsible adult is present, the space is unhygienic or hazardous, a pet is aggressive, anyone present is intoxicated, threatening or abusive, or there is any illegal activity. The Educator will inform you and report the matter to us. A session ended for such a reason may be treated as taught, and serious or repeated incidents may lead to termination under clause 9 and, where warranted, a report to the authorities.
4. Timetable, rescheduling and missed sessions
4.1 Timetable. Sessions take place at the timetable in your Enrolment Confirmation. If the Educator is running late, we will tell you and make up the lost time in the same or a later session. If the Child is not ready, the Educator will wait for a reasonable time, after which the session may be treated as missed.
4.2 Rescheduling by you. Please give at least 24 hours' notice to reschedule, except in a genuine emergency. With notice, we will make reasonable efforts to reschedule.
4.3 Missed sessions. A session missed without notice, or cancelled with less than 24 hours' notice other than in a genuine emergency, is treated as taught, with no make-up or refund.
4.4 Rescheduling by us. If we cannot hold a session, we will offer a make-up session or a substitute Educator at no extra cost. You will not lose a session because of us.
4.5 Deferred sessions. A session deferred with our approval must be taken within two (2) weeks of its original date (or of our approval, if later), otherwise it lapses without refund, unless we agree in writing to an extension in exceptional circumstances.
4.6 Sessions within the term. Sessions must be taken within the term. Sessions not taken within the term lapse and are not refunded.
4.7 Relocation. Sessions are provided in the city of enrolment and are not transferable. If you move to another city, remaining sessions lapse unless we agree otherwise in writing.
5. Fees and refunds
5.1 Fees. Fees are as set out in your Enrolment Confirmation, are payable in advance, and are inclusive of applicable taxes, if any. They cover the sessions and the learning materials for the term.
5.2 No refunds. Because we reserve an Educator and your timetable for the whole term when you enrol, fees once paid are non-refundable, including if you withdraw the Child part-way through, except as set out in these Terms or as required by law.
5.3 Exceptional circumstances. If a serious circumstance (such as a serious illness) makes it impossible for the Child to continue, please write to us. We may, at our sole discretion and on conditions, offer a deferral, a credit or a partial refund. This is not a right.
5.4 If we end the Program. If we stop teaching the Child for a reason that is not your fault (for example, we stop serving your area), we will refund the fees for sessions paid for but not taught, on a pro-rata basis, or, if you agree, provide services of equivalent value.
5.5 Trial sessions. These Terms also apply to a paid trial session. If we cannot serve your location, we will refund the trial fee in full.
6. Recordings, photographs and personal data
6.1 Audio recording. Sessions are audio-recorded (never video) for quality checks, curriculum fidelity and Educator training. Recordings are stored securely and used only for these purposes.
6.2 Photographs and video by us. We will take photographs or video of the Child, for training or for our website and social media, only with your prior consent. You may limit or withdraw consent for future use at any time by writing to us; material already published may not be retractable, but we will make reasonable efforts.
6.3 Recording by you. You may take short photographs or clips (up to 30 seconds) of sessions for personal use and may share them on social media, provided they do not misrepresent the session and are not used commercially. Recording a full session, by any means including hidden devices, is not permitted.
6.4 Personal data. We collect and use personal data about you and the Child (such as names, contact details, date of birth and records of the Child's sessions and learning) to provide the Program, in accordance with the Digital Personal Data Protection Act, 2023, the rules made under it, and our Privacy Policy. As parent or legal guardian, you consent to the processing of the Child's personal data for this purpose. We share personal data only as needed to provide the Program (for example, with the assigned Educator), where required by law, or with your consent, and protect it with reasonable security measures.
7. Confidentiality and intellectual property
7.1 Our materials. Our curriculum, lesson plans, activities, learning materials, worksheets, flashcards, recordings, methods and other content, and the names and logos "Raising Superstars", "Prodigy Pathway" and our other program names, are our intellectual property and confidential information. You and the Child may use the materials provided only for the Child's own learning. You may not copy, record, publish, share, sell, adapt or create derivative works from them, or use them to teach, train or certify anyone else.
7.2 Your information. We keep personal information about your family confidential, except as set out in clause 6.4 or as required by law.
7.3 Feedback. We may use any feedback or suggestions you give us to improve the Program, without any obligation to you.
8. Non-solicitation
8.1 While the Child is enrolled and for twelve (12) months after the last session, you agree not to engage, directly or indirectly, any Educator or employee introduced to you by Raising Superstars (for the Child, any other child, or as a tutor or nanny), not to introduce them to others for private engagement, and not to encourage them to leave Raising Superstars, without our prior written consent.
8.2 If you (i) engage an Educator or employee in breach of clause 8.1, or (ii) use, copy or permit the use of our materials to teach or train others for any commercial purpose, you agree to pay Raising Superstars Rs. 2,00,000 (Rupees Two Lakh) as liquidated damages, which is a genuine pre-estimate of the loss and not a penalty. We may also seek an injunction and any other remedy available in law. Before starting proceedings for a breach under (ii), we will give you written notice and 72 hours to stop the use, unless urgent relief is needed.
9. Suspension and termination
9.1 We may suspend or end the Child's enrolment with immediate effect, by written notice, if you materially breach these Terms, including repeated absence of a responsible adult, an unsafe or hostile environment, abuse or harassment of an Educator, repeated missed sessions, breach of clause 8, or misuse of our materials. In that case, fees already paid are not refundable.
9.2 Clauses 6, 7, 8, 10 and 12 continue after an enrolment ends.
10. Liability and indemnity
10.1 Your responsibility for the Child. Our Educators take reasonable care in teaching. The Child's safety and care during sessions remain your responsibility, as set out in clause 2. We are not liable for injury or loss arising from an accident not caused by our negligence, from a lack of supervision, or from conditions or hazards in the home.
10.2 Limit of liability. To the fullest extent permitted by law, our total liability for any claim relating to the Program is limited to the fees you paid for the term in which the claim arose, and we are not liable for any indirect, incidental, special or consequential loss.
10.3 What we do not limit. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, wilful misconduct or gross negligence, or for any liability that cannot be limited under law, including under the Consumer Protection Act, 2019.
10.4 Events beyond our control. We are not liable for any delay or failure caused by events beyond our reasonable control, such as natural disasters, epidemics, strikes, government action or failure of utilities. We will reschedule affected sessions as soon as practicable.
10.5 Indemnity. You agree to indemnify Raising Superstars, its directors, employees and Educators against claims, losses and reasonable legal costs arising from your breach of these Terms, from the negligence or wilful misconduct of you or anyone in your home, or from third-party claims arising from the home environment, except to the extent caused by our gross negligence or wilful misconduct.
10.6 Insurance. Any insurance we hold is not personal insurance for the Child, and does not cover the Child's medical expenses.
11. Concerns and complaints
If you have any concern, including about an Educator, please contact us at support@raisingsuperstars.in. For a serious concern, first make sure the Child is safe (which may include asking the Educator to leave), then contact us immediately. We will look into every complaint promptly and fairly and take appropriate action, which may include assigning a new Educator. Any session lost because of an Educator's verified misconduct will be rescheduled or refunded.
12. Governing law and disputes
These Terms are governed by the laws of India. We will both first try to resolve any dispute in good faith through discussion. If it cannot be resolved, the courts at Mumbai will have exclusive jurisdiction.
13. General
13.1 Changes to these Terms. We may update these Terms from time to time and will publish the updated version on this page with the date of the update. The version published when you enrol or renew applies to that enrolment. An update does not affect a term you have already paid for, unless the change is required by law.
13.2 Entire agreement. These Terms, your Enrolment Confirmation and our Privacy Policy are the entire agreement between you and Raising Superstars about the Program.
13.3 Severability and waiver. If any part of these Terms is found invalid or unenforceable, it will be modified to the minimum extent needed or removed, and the rest will continue in force. A delay or failure in enforcing any right is not a waiver of it.
13.4 Contact. Raising Superstars Enterprises Private Limited, support@raisingsuperstars.in.